Grievance Redressal Mechanism

In case of Grievance customer can follow below mechanism:

Level 1: Contact Grievance redressal cell

At first instance lodge a complaint preferably through mail with grievance redressal cell. Contact details are 

Mail ID : grievance@salaryloans.in 

Contact No. : +918595765846

Working hours : 10:00 AM to 6:00 PM (Monday to Friday)

Level 2: Escalation 1

If complaint remain unresolved or resolution is not satisfactory at level 1 for 7 working days from date of lodging of complaint then please escalate your complaint at info@sashienterprises.co.in.

Level 3: Escalation 2

If complaint remain unresolved at level 2 for further 7 working days from the date of escalation at level 2 or resolution is not satisfactory then customer can reach to Nodal Grievance redressal officer at grievance@sashienterprises.co.in

Details of Nodal Grievance redressal officer

Name                : Mr. Rajiv Jha

E-mail ID          : grievance@sashienterprises.co.in